SHIPPING, RETURNS & FAQ'S

DELIVERY CHARGES 

Standard UK delivery is £1.25 via Royal Mail First Class. 

Free Delivery over £30.  

International Delivery 

United States: 

Standard International Shipping (7 - 9 Working Days, No Tracking) - $5

Tracked International Shipping (7-9 Working Days) - $12 

Free tracked delivery on orders over $125

Australia: 

Standard International Shipping (7 - 9 Working Days, No Tracking) - $8

Tracked International Shipping (7-9 Working Days) - $18 

New Zealand:

Standard International Shipping (7 - 9 Working Days, No Tracking) - $8.50

Tracked International Shipping (7-9 Working Days) - $19 

Canada: 

Standard International Shipping (7 - 9 Working Days, No Tracking) - $7

Tracked International Shipping (7-9 Working Days) - $16 

Please note some of the items in our shop are currently not available to ship internationally. 

We are currently working on opening up shipping to more countries, please drop us an email hello@rebeccayateslondon.com for more information. 

WHEN WILL I GET MY ITEMS?

We always aim to process orders as soon as possible. We know you'll be keen to get your hands on them!

It usually takes between 1 - 3 working days but check items for further details.You will be sent a notification when your item has been sent. We are a team of two so during busy times it may take us longer than normal. 

Most items are sent Royal Mail, these are ther estimated deliver times from them.

UK - First Class - 1 - 3 working days

Royal Mail special delivery - next working day .

CAN I RETURN MY ITEMS?

Hopefully you'll never need to, but it's totally easy if you do.

Refunds are accepted within 14 days of receipt. Just let us know that you are returning the item so that we can expect it, drop us a line at hello@rebeccayateslondon.com

A full refund will be given once the item is safely received and is in good condition.

If you are sending something back, make sure it's packaged up well as we can't give refunds if items are returned damaged.

Return postage costs are the responsibility of the buyer. And we can't be responsible for anything which is lost in the mail either, so it's a good idea to use a tracked service.

The only exception to this is personalised and bespoke items. We cannot offer a refund on these as they are personalised to you.

WHAT IF MY ITEM ARRIVES DAMAGED OR FAULTY?

We take a lot of care to ensure that your items get to you safely.... but sometimes these things happen.

If it does, don't panic. Please get in touch and send us a photo. We can then send you a replacement item.

CUSTOMS DUTIES AND TAX

You may need to pay a customs or handling fee and taxes (eg. sales tax or VAT) on your orders if you are ordering from outside the UK.

These are also non-refundable and we cannot cover these costs. It's best to check with your Government if you are unsure of what these might be. 

Please be aware that after Brexit, most deliveries to EU countries will be subject to VAT. This will vary depending on country. 

CAN I CANCEL? OR CHANGE SOME DETAILS?

'AGHHH! I hit 'buy now' and picked the wrong colour'

We've all been there... whether you've had a change of heart or typed the worng delivery address that's no problem. Just get in touch and let us know. Please try do this within 3 hours though as we process orders pretty quickly.

Please note that on personalised items - we can't be responsible for any typos and can't offer refunds on these. So double check everything is correct when ordering. 

We also can't foil colour emojis onto the books - please keep your personalisation to text only. 

If we are unsure about something on your order, or there is missing information - eg foil colour, we will follow up and and check the details with you. You may need to confirm via email with us that we have the details correct before we make it. 

Any more questions? Please get in touch!

hello@rebeccayateslondon.com