SHIPPING, RETURNS & FAQ'S

shipping information

We always aim to process orders as soon as possible.

It usually takes between 1 - 3 business days but check items for further details.You will be sent a notification when your item has been sent.

Most items are sent Royal Mail unless otherwise stated.

UK - First Class - 1 - 2 business days

Europe - standard international -  3 - 5 working days

Rest of the world - standard international - 5 - 7 working days

Larger canvases are sent via a tracked courier service.

Any customs charges for overseas deliveries are the responsibility of the buyer.

personalised designs and commissions

If you are after something really special and would like to commission Rebecca either for some original art or personalised design please get in touch. We offer services to individuals and organisations.

Drop us a line on hello@rebeccayateslondon.com with what you are after.

returns

Refunds are accepted within 14 days of receipt. Just let us know that you are returning the item so that we can expect it. A full refund will be given once the item is safely received. 

If you are sending something back, make sure it's packaged up well as we can't give refunds if items are returned damaged.

Return postage costs are the responsibility of the buyer.

what if my item arrives damaged?

We take a lot of care to ensure that your items get to you safely. But sometimes things happen. If your item arrives damaged, please get in touch and send us a photo. We can then send you a replacement item.

Any more questions? Please get in touch!

hello@rebeccayateslondon.com