SHIPPING, RETURNS & FAQ'S

WHEN WILL I GET MY ITEMS?

We always aim to process orders as soon as possible. We know you'll be keen to get your hands on them!

It usually takes between 1 - 3 working days but check items for further details.You will be sent a notification when your item has been sent.

Most items are sent Royal Mail, these are ther estimated deliver times from them.

UK - First Class - 1 - 2 business days

Europe - standard international -  3 - 5 working days

Rest of the world - standard international - 5 - 7 working days

Please note - any customs charges for overseas deliveries are the responsibility of the buyer.

CAN I GET A COMMISSION OR A BESPOKE DESIGN?

You certainly can!

If you are after something really special and would like to commission Rebecca either for some original art or personalised design please get in touch. We love a challenge and can offer all sorts of options.

Drop us a line on hello@rebeccayateslondon.com with what you are after.

CAN I RETURN MY ITEMS?

Hopefully you'll never need to, but it's totally easy if you do.

Refunds are accepted within 14 days of receipt. Just let us know that you are returning the item so that we can expect it, drop us a line at hello@rebeccayateslondon.com. 

A full refund will be given once the item is safely received.

If you are sending something back, make sure it's packaged up well as we can't give refunds if items are returned damaged.

Return postage costs are the responsibility of the buyer. And we can't be responsible for anything which is lost in the mail either, so it's a good idea to use a tracked service.

We also accept exchanges, so let us know if there is something else you would like instead and we can also get that sorted.

The only exception to this is personalised and bespoke items. We cannot offer a refund on these as they are personalised to you.

WHAT IF MY ITEM ARRIVES DAMAGED OR FAULTY?

We take a lot of care to ensure that your items get to you safely.... but sometimes these things happen and the 'do not bend sign' is totally ignored. 

If it does, don't panic. Please get in touch and send us a photo. We can then send you a replacement item.

CAN I CANCEL? OR CHANGE SOME DETAILS?

'AGHHH! I hit 'buy now' and picked the wrong colour'

We've all been there... whether you've had a change of heart or typed the worng delivery address that's no problem. Just get in touch and let us know. Please try do this asap though as we process orders pretty quickly.

Please note that on personalised items - we can't be responsible for any typos and can't offer refunds on these. So double check everything is correct when ordering.

Any more questions? Please get in touch!

hello@rebeccayateslondon.com